Get in touch

Making a complaint

We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on complaints@howdeninsurance.co.uk.

We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.

If you are still not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit the FOS website https://www.financial-ombudsman.org.uk

Vulnerable Clients

At Howden, we are committed to providing quality products and services for all our clients. We work in an open and responsible way that builds the trust and respect of those we value and aim to ensure that everyone is provided with good product and service choices and communicated with in a way that best suits that individual. Ultimately, we always want you to make good buying decisions and have a positive experience when dealing with us. Find out more about Vulnerable Clients here.

Aston Lark

If you are a client of heritage Aston Lark, please get in touch with your usual contact or click here to find your local office.

Motor Direct

Motor Direct is the national centre for Howden, offering a wide range of insurance products from car and home insurance, through to cover for specialist vehicles like motor homes and motorcycle carriers.

Cost of Living

If you are struggling to continue your insurance cover or if your insurance premium is paid by Direct Debit, and you are struggling to make repayments, please contact us so that we can discuss what options are available to you.

Get in touch

To contact us outside of working hours, please use the form below to request a call back and someone will be in touch as soon as our branches re-open.